Shipping & Returns

Return Policy:

At Puppy Trail, we try to ensure every customer has a great experience, and we will work with every customer to ensure they are a happy customer.

We accept returns within 30 days of purchase of any unopened products. 

We will fully refund any item returned to our company in its original, unused condition.  The shipping cost paid will not be refunded. 

 

Shipping Policy:

Domestic:

We currently ship our products using UPS. 

To protect your purchase, we are unable to deliver any orders to APO / FPO or P.O. Boxes.

We have a flat shipping fee of $2.99 for total orders under $25. Total orders between $25 - $100 will be $4.99  Any orders over $100 will receive free shipping.

International:

We currently do not ship internationally. 

If you are an international customer, please e-mail us and we will notify you as soon as we offer international shipping.

Shipping Policy:

Most in-stock items are shipped within 24 hours. You will be notified if an item is out of stock.

Orders placed on Friday after 12pm EST and over the weekend will begin processing on the following Monday as our offices are closed over the weekend. 

You will receive an email with your tracking number once your order has been shipped. Please allow up to 24 hours for your tracking number to show movement. If you have any questions about your order, please email us at sales@puppytrail.com.